Conditions for product return – claim
Product exchange – return with xxxx must be products ordered through the website only.
  • 1. In case of damaged products, customers must inspect the product and immediately refuse to accept the product. If there is a problem with the delivery of products that are different from the order, such as the wrong size, incomplete quantity, or damaged products (at the company’s discretion)
  • 2. No exchange – return is accepted in the case that the product has been used and the customer wants to change their mind, not due to a product problem.
  • 3. Products with problems from the product itself can be requested for exchange/return, but must be verified by the company’s staff in every case. The company reserves the right to consider accepting the exchange or return of products according to the specified conditions. The company’s decision is final.
  • 4. The product must not be damaged / broken from the customer’s actions.
  • 5. The product must have a real receipt.
  • 6. The product must not be used and must be packed in a box or package in perfect condition.
  • 7. Products received under the promotion conditions, such as free gifts, exchange products, purchase products, etc., must be returned with the main product.
  • 8. Shipping costs and other service fees are non-refundable.
  • 9. Products that can be proven that the damage was not caused by the company.
Form and method of refund/return products
In the case of paying for products via credit card, full payment or installment payment, the company will refund the product price back to the credit card account. Customers can request a refund within 7 days after receiving the product (the name on the credit card must match the name of the person ordering the product on the website only) and will receive a refund within 60 business days from the date the company receives all documents.*
In the case of paying for products via mobile banking, QR Code, etc.
The company will refund the product price back to the customer’s bank account. Customers can request a refund after receiving the product within 7 days and will receive a refund within 60 business days from the date the company receives all documents.*
Documents required for returning products

 

  • – Original receipt
  • – Copy of bank account (Book Bank) with a signature certifying that the copy is correct for the company Transfer money back for the product
  • – Copy of the sales order document
  • – Copy of the ID card with a signature certifying that the copy is correct
4. Reporting the problem
  • Take a photo of the product and send it to the officer
  • State the cause and problem
  • The company requests to return all products in all cases
  • For product exchanges and claims, the customer must report the problem within 7 days after receiving the product or service. If the product is ready to be shipped, it can be processed within 7-14 days. If not, there may be a notification to change the model or size or cancel the purchase.
5. Contact via the following channels
  • Line Official Account Iceland Spring: Type xxxx (with @)
  • Email: xxx
  • Phone: xxx
6. Wait for confirmation
  • The officer will check and notify the result of the return of the product via your email or Line Official Account
7. Return the actual product
  • Customers in Bangkok and its vicinity, wait for an appointment to pick up the product
  • Customers from other provinces, return the product to the company By private transport and pay for the return shipping to the company in all cases
8. Payment methods, methods and refund period
The company reserves the right to consider refunding the product and service costs. In all cases, refunds will not be made in cash. The refund of products and services will be made in the following ways:
Order, Payment methods, Refund methods, Refund period (days*)
  • 1. Payment via credit card (Online), refund to credit card within 60 days
  • 2. Payment via mobile banking Transfer money to a bank account 60 days
  • 3. Pay via QR Code Transfer money to a bank account 60 days
9. Refund period
  • 1. Customers in Bangkok and its vicinity 60 business days
  • xxxxx
  • 2. Customers from other provinces 60 business days
Note: The company reserves the right to change, amend the terms and conditions for changing / returning products and refunding without prior notice.